Intelligent Fleet Management Systems,information Communication Technology and Operational Performance of Transport Companies in Mombasa County, Kenya
Abstract
Transport companies are faced with the pressure to be reliable, deliver faster and offer
affordable services through cost effectiveness. The study objective is to form an opinion on
the impact of IFMS on the operational performance of transport companies and to determine
the moderating effect of ICT on the correlation between IFMS and operational performance
in transport companies in Mombasa County; Kenya. The study embraced a descriptive crosssectional
survey design. The study targeted all transport companies in Mombasa County.
Closed questionnaire were used to collect primary data for the study. The collected data was
cleaned, validated, uniformity and edited for accuracy, consistency and complete data ends.
To find out the effect of IFMS on the operational performance of transport companies in
Mombasa County, a regression model was used. The study concluded that there is a direct
relationship between vehicle finance and maintenance and operational performance of the
companies. This means that an improved vehicle finance and maintenance practices would
lead to high level of operational performance. The study also concludes that adoption of
vehicle telematics does not reliably predict operational performance. Regarding the
moderating effect of ICT, the study concluded that adoption of ICT strongly and positively
influences the relationship between operational performance and vehicle finance and
maintenance, vehicle telematics and driver and fuel management. This means that ICT
adoption is significant in IFMS. The findings of this study commends that systems that allow
timely and free movement of information between internal structures, individuals and
departments should be put into place. This will allow actual flow of information between the
organization and key stakeholders. The study also commends the management of fleet and
employees trained on best available practices so as to avoid failures in the system and
consequently wastage of resources.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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