Iso 9001 Quality Management System Certification and Operational Efficiency of Kenya Bureau of Standards Certified Organisations.

Abstract

The main purpose of this study was to establish the relationship between ISO 9001 Quality Management System certification and operational efficiency of Kenya Bureau of Standards organizations. Specifically, the study was to establish the implications of Quality Management System certification and operational efficiency. The studies that were reviewed indicated that despite the implementation of Quality Management System certification, they failed to establish the relationship QMS on operational performance. The study adopted a descriptive survey design whereby 175 organizations were targeted. Both primary and secondary data were collected; a questionnaire was employed as a data collection instrument. From the analysis of the findings, it was established that there exist a significant relationship between ISO Quality Management Systems certification and operational performance of organizations certified by Kenya Bureau of Standards. The findings of the study indicated that there was need for organizations to leverage QMS certification as a means to improving their operational efficiencies because by focusing on customers, organizations are able to offer products and services to different market niches through product and service customization. The study concludes that customer focus, employee training, and organizational leadership as QMS approaches influences operational efficiency of organizations certified by Kenya Bureau of Standards. The study recommends that organizations should train employees with a view to meeting the quality standards and expectations of the contemporary business world because skills and expertise define the efficiency of processes at Organizational level.