Influence of Knowledge Management on the Relationship Between Innovation Strategy and Competitiveness of Mobile Telecommunication Firms in Kenya
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Date
2018Author
Mwangangi, Victoria M.
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The present day market condition is characterized by intense level of completion, a
condition that is forcing organizations to seek innovative strategies that will enhance
their performance. Increasing the performance of a firm requires that multiple features
be already entrenched in a firm one of these being an efficient knowledge
management. The objective of the study was to determine the influence of knowledge
management on the relationship between innovation strategy and firm
competitiveness of telecommunication firms in Kenya. Towards the realization of the
research objective, the study adopted a cross-sectional survey design whereby all the
four telecommunication firms formed the population of the study. The research
employed a semi-structured questionnaire as the main data collection instrument
while for analysis descriptive measures of mean and standard deviation was
employed. The study results show organizational knowledge management takes
different forms with an aim to facilitating effective innovation process and
consequently improvement firm competitiveness. Further, the study reveals that the
telecommunication firms recognize customers as important source of innovation
knowledge, based on the high results that show that the managers agreed to customers
being a critical source of innovation knowledge. Similarly, the innovation capacity
resulting from firm knowledge management capabilities was manifested through
actions such as the ability of the telecommunication firms to design products that
match specific competitive needs available in the market and introduction of products
and services that cannot easily be imitated. The research concluded that effective KM
has a significant impact on innovative capabilities of a firm to bring about competitive
advantage. The study recommends that the telecommunication firms invest in unique
knowledge and capacities of its organizations that cannot be easily transferable
because the uniqueness of a resource is likely to result in increased level of
competitive advantage.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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