Operations Strategies and Operational Performance of Architectural Consulting Firms in Nairobi

Abstract

Operation strategy is critical to successful implementation of operation strategies. Operations strategy ensures efficient operationalization of operation strategies plans through seamless implementation. Operation strategies carry activities which have a defined timeline and clear indicators, the two variables which largely define project success. Through operation strategies, project work schedules are adhered to and the resources are focused towards key performance indicators. This research study examined the operation strategies and operational performance of architectural firms in Nairobi. The specific objectives of the study were to determine the operations strategies adopted by architectural consulting firms in Nairobi and to establish the relationship between operational strategies and operational performance of architectural consulting firms in Nairobi. A sample population of 90 was selected. Questionnaires were administered through both e- mails and hand delivery. Questionnaires were tested for both reliability and validity. Qualitative and quantitative techniques was be used to analyse data with the assistance of SPSS software program version 22. Both primary and secondary data was be used. Secondary data was be on the registration details of the firm, past financial performance, and holders of management positions. Primary data was be gathered using questionnaires. A good response rate of 71.1% which makes up 64 firms was realised. The study found out that not all the operational strategies are being employed by the organization in the operation strategies being undertaken and consequently the benefits resulting from the adoption of the same operational strategy are not being realized. The research findings are that there is a positive relationship between operation strategies and operational performance of architectural firms in Nairobi. The recommendations of the study address the need of the scholarly work on operations strategies in the architectural consulting firms that are essential for future studies and research. The limitations of the study were that it focused on architectural consultants in Nairobi only. There is need to undertake similar studies in architectural consultants outside Kenya. Further study is recommended on operations strategies applied by other consulting firms in the service industry, with focus on those in the construction industry.