The Role of Librarians in Meeting the Information Needs of Visually and Hearing Impaired Students at the University of Nairobi Library, Kenya

Abstract

This study explores the role played by librarians in meeting the information needs of visually impaired students (VIS) and hearing impaired students (HIS) at the University of Nairobi (UoN) library. The study is anchored in achieving the following objectives: to establish the types of information resources searched by visually and hearing impaired students at the UoN libraries; to examine methods used by the visually and hearing impaired students to access information resources at the UoN libraries; to establish the role of the librarians in meeting the information needs of the visually and hearing impaired students and propose strategies for effective satisfaction of information needs of VIS and HIS at the UoN libraries. The sample population comprised of 19 visual impaired students, 7 hearing impaired students, 9 UoN library staff, the Deputy Vice Chancellor (DVC) Academic Affairs and 1 Dean of students’ staff. The research employed both qualitative and quantitative research techniques which collected data by use of questionnaires. Purposive sampling technique was used to connect with the respondents. Data collected was presented by use of a combination of tables, charts and graphs. The study found out that the major information sources that were consulted are textbooks, journals, and electronic media; the UoN library has inadequate assistive technology facilities; the librarians offering user services have insufficient knowledge of assistive technology usage; lack of a separate room for students with impairment; visually and hearing impaired students are not aware of the library services and the way to access them. The researcher recommended need for institutional local links and development of regional hub and consortia for staff training, item purchase and software sharing. There is need for seeking help from both local and international agencies that can provide hardware and software to facilitate accessibility. The researcher also recommended for creation of favorable environment for students with disability to discuss about their problems openly and share experiences.