dc.contributor.author | Otulia, Patrick O | |
dc.date.accessioned | 2019-01-24T09:40:18Z | |
dc.date.available | 2019-01-24T09:40:18Z | |
dc.date.issued | 2018 | |
dc.identifier.uri | http://hdl.handle.net/11295/105452 | |
dc.description.abstract | The study aimed at establishing the relationship between organisational resources and
performance; the intervening/mediating effect of management capabilities on the
relationship between organisational resources and performance; the moderating effect
of values system (values and principles of governance) on the relationship between
organisational resources and performance; and the joint effect of organisational
resources, management capabilities and values system on performance in
International Organisation for Standardization (ISO) certified firms in Kenya. The
study was mainly based on Total Quality Management (TQM) theory. The study was
guided by the philosophy of positivism. A cross-sectional research design was
adopted targeting the population of all 1,060 ISO certified firms accredited in Kenya
from which a sample size of 282 firms was drawn and the response rate was 90
percent. Primary data was collected by use of a questionnaire. Secondary data was
obtained from financial statements of 27 organizations which were randomly selected
from the sample size. Data was analyzed by descriptive and inferential statistics.
Multiple regression models were used to estimate the effect of organisational
resources, values system and management capabilities on the performance of ISO
certified organizations including tests of the hypotheses. The findings revealed that
there was a statistically significant relationship between organisational resources and
performance and that organisational resources had a negative influence on
performance ; there was a partial intervening effect of management capabilities on the
relationship between organisational resources and performance with a positive effect
on that relationship; there was moderation effect of values system on the relationship
between organisational resources and performance with a positive effect on that
relationship; and there was a statistically significant joint effect of organisational
resources, management capabilities and values system on performance . The results of
this study add to existing knowledge in the area of organisational resources and
performance by showing that the relationship between organisational resources and
performance of ISO certified firms is not direct but rather is intervened and moderated
by management capabilities and values system respectively and therefore would guide
these firms in decision making. This study contributes to the principles and tools of
TQM which help in ensuring that management of ISO certified firms perform with
minimum organisational resources and as shown by the positive Fulmer H score. Due
to the linkage established between the Constitution of Kenya (CoK) and TQM theory,
this theory is applied in materializing the values and principles contained in article 10
of the constitution and therefore the management should be guided by CoK and TQM
theory. The study, therefore recommends among others that the management of ISO
certified firms should develop management capabilities including train their staff in
managerial skills and sensitize on organizational values system in order to improve
performance of their organizations. | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.title | The Performance of Iso Certified Firms in Kenya With Reference to Organizational Resources, Values System, and Management Capabilities | en_US |
dc.type | Thesis | en_US |