Supply Chain Management Practices and Performance in International Non-governmental Organizations in Nairobi

Abstract

Non-governmental Organizational are key to the third world and underdeveloped countries based on their role in the provision of support to the poor and disadvantaged in society through projects in schools, water & sanitation, healthcare & infrastructure development The study was aimed at establishing supply chain management practices and performance (SCMP) of INGO’s in Nairobi. It was specifically aimed to establish how, customer relationship management, lean management, information sharing, information communication technology strategic partnerships and outsourcing practices affect performance of INGO’s in Nairobi. The Resource based view Theory and strategic choice theories were used. The study used a descriptive statistic in its methodology SCMP and performance of private hospitals in Nairobi. This study used primary data. Gathering of data was effected through structured questionnaires. Procurement managers and the equivalent were the targeted population from the 64 INGO’s in Nairobi. These questionnaires were issued through drop and pick method, coded, keyed and analyzed using both descriptive and multiple regression analysis. The regression model used had four variables. Customer relationship management, lean management, information sharing, information communication technology strategic partnerships and outsourcing were the dependent variables while SC performance was the independent variable. The study findings indicated that customer relationship management, information communication technology and strategic partnerships had been implemented in the INGO’s in Nairobi. The findings on objective two indicated that SCMP have a positive impact on: cost as highest impact, timeliness the second highest impact and the least impact on flexibility as SC performance indicators of INGO’s in Nairobi. The major constraint of the investigation is that it was based on the International Non-governmental Organizations in Nairobi. Other future academicians should research on supply chain management practices in INGO’s alone. Future studies need to be carried out on both local and international NGO’s. Key words: Supply chain management, SCMP, performance, INGO’s.