Impact of Mobile Banking on Financial Inclusion in Kenya
Abstract
The objective of the study was to examine the impact of mobile banking on financial
inclusion in Kenya.The study population was all the 8 banks in Kenya with mobile
banking.The study used secondary data from audited statements from
communications authority of Kenya, central bank of Kenya and Kenya national
bureau of statistics of all the 8 banks in Kenya with mobile banking.The researcher
used both descriptive and inferential statistics in the studywhich included Pearson
correlation and regression coefficient.Findings from regression results showed that the
number of users enrolled mobile money services had a positive and significant effect
with financial inclusion.The results also revealed that number of mobile money
agency distribution had a positive and significant effect with financial inclusion. The
results also showed that number of mobile banking transactions performed using
mobile phones had a positive and significant effect with financial inclusion. In
addition the results depicted that log of value of mobile banking transactions had a
positive and significant effect with financial inclusion. Further the results revealed
that technology had a positive and significant effect with financial inclusion. The
study concluded thatthe number of users enrolled to mobile money services,number of
mobile money agency distribution,and number of mobile banking transactions
performed using mobile phones, log of value of mobile banking transactions and
technology had a positive and significant effect on financial inclusion.The study
recommends that to enable lower fees, category of street-level sub-agents,
characterized by lower costs and commissions than store-based agents should be
created.Sub-agents would use normal retail outlets to rebalance their cash and stored
value.
Publisher
university of nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesAttribution-NonCommercial-NoDerivs 3.0 United States
Usage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/http://creativecommons.org/licenses/by-nc-nd/3.0/us/
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