Organizational Culture and Operational Performance in Insurance Firms in Kenya

Abstract

In current era, the major issue within insurance companies is acquiring the most effective operations management performance that will be responsible for measuring the overall organization’s performance. The main objective of the study is to examine the association that exists between organizational culture and operations performance in insurance Firms in Kenya. The study was guided by specific objectives which were; to determine the organizational cultures in Kenyan insurance firms and to determine how the culture of an organization influences operational performance. The study adopted a cross-sectional design. The population of this study comprised of the 55 insurance firms registered in Kenya. The study used a well-structured questionnaire to collect primary data. The questionnaires were administered through a drop and pick later method to reduce disturbances in the respondents’ schedules. The collected questionnaires were inspected for completeness and coded in a Statistical Package for analysis. Descriptive statistics were used to analyse. Data was analysed using mean, standard deviation, central tendency and regression was used. The study concludes that observing organizational culture is of great importance for operating of a company. Organisational culture importance is reflected in the attitude that success and more efficiency and effectiveness of company operations reflects real organisational culture. The study recommends that all organizations should put more efforts on the adoption of good organizational culture since culture has today become an important tool for operational performance in terms of cost, flexibility, productivity and quality.