Information Communication Technology, Strategy and Organizational Performance of Educational Ngos in Kenya

Abstract

In recent years, the utilization of information technology has been magnificently increased in most companies and industries, which by using Information Technology related products such as internet banking, electronic payments, security investments, information exchanges, and financial organizations can deliver high quality services to client with less effort and in the process improving the firm performance. The study sought to determine the influence of information communication technology on performance of education NGO’S in Kenya. A descriptive survey design was be used since the data collected required a quantitative and qualitative approach. The target population was all the 92 NGOS in the education sector in Kenya. The specific respondents were the county director of each NGO. Since the population was small, the study used census approach. Therefore the sample size was 92 county directors of the education NGOs. Primary data was collected by use of questionnaires. Collected quantitative data was examined to make deductions and inferences trying to uncover any underlying structures and extracting important variables. The quantitative data was analyzed using SPSS software. The researchers evaluated, analyzed and interpreted the data. Quantitative data collected by use of questionnaires was presented in frequency tables and bar graphs. Multivariate regression model was used to check on the relationship between the variables. The study found that mobile phone technology, e wallet, cloud computing and social communities have a positive and significant impact on performance of education NGOs. The study concluded that mobile phone technology improved flexibility. Mobile phone technology also enhances convenience in tax payment and self-awareness. The study also concluded that E-Wallets enhances increased security in the information collected. E-Wallets also facilitate storage of payment information and enhance ease of access to conducting online payments. In addition, cloud computing improve information accessibility. This recommends that all NGO should adopt mobile phone technology since it improves flexibility and services awareness. In this case, NGOs should ensure they have invested on good phones for the company. The study further recommends that NGOs should invest in E-wallet. This is because E-Wallets enhance increased security in the information collected. This will further improve performance of the organization. Every NGO should also ensure they have an active Facebook page. They should also have an active twitter account. Every NGOs should also have a whatsapp group. This will enhance communication in the organization and further boost its performance. Skype should also be used often in the organization.