dc.description.abstract | Strategy implementation entails putting into actions the formulated plans that enable
an organization to achieve its goals and objectives. It is vital because its success or
failure rate may have a great impact on the success and sustainability of the business.
Strategy implementation is basically administrative, therefore, it requires that the
strategy is supported by an appropriate organization structure, systems, culture,
resources, and a leadership that plays a leading role in the implementation process.
However, the success of strategy implementation is not assured. This study was
carried out to establish the nature of strategy implementation at MCL. The study had
three objectives to achieve; to determine strategy implementation practices at MCL, to
establish the challenges in strategy implementation and to establish the measures to
mitigate the challenges of strategy implementation at MCL. Through a case study
design, primary and secondary data were collected using an interview guide which
was administered to senior management through personal interviews. Secondary data
was gathered through document analysis. The documents include the strategic plan
and performance reports. Both primary and secondary data were analyzed using
content analysis along the study objectives. The study established that MCL carries
out strategy implementation practices and that there are various factors that affected
effective strategy implementation at MCL, Kenya. The strategy implementation
practices included developing action plans, budgeting, formation of strategy
implementation advisory team, direct supervision, and communication practices. The
challenges that impended strategy implementation at MCL included fund
disbursement delay; weak bottom up communication system; lack of commitment
from the management, poor organizational structure, poor organizational culture and
poor coordination in task allocation. The study established that for MCL to deliver
services in a competitive business environment the following has to be done;
disbursement of funds in time, bridging communication gaps, proper task allocation,
good planning and top management support for the strategies being implemented. In
conclusion, this study recommends the need to have a strategy implementation
advisory team, creation of a communication plan and systems for monitoring and
feedback for the strategy and training of staff in the area of strategy implementation.
However, a number of contextual, methodological and conceptual limitations were
identified hence the need for further research. | en_US |