Service Procurement Practices And Performance Of Mobile Service Providers In Kenya

Abstract

This study sought to establish the influence of service procurement practices on performance of mobile service providers in Kenya. The study utilized descriptive research design to answer the objectives of the study. The design was appropriate for the study as it reports the way things are at that particular time and instance. In addition, the design enables the researcher to have a deeper understanding of the issues at stake. Primary data was gathered by the use of a questionnaire which quantitatively and qualitatively constructed. The qualitative questions comprised of open-ended questions. The questions were designed to consist of four sections: Data processing involves, coding, arrangement and organization of information gathered before investigation. The study found that agreed to a great extent that training enhance financial performance. The study also found that supplier partnership improves responsiveness amongst shareholders. The study further found that to a moderate extent that the company lowers of information search costs for suppliers due to low technology adoption, and that software integration issues as the major challenge arising from the implementation. The study found that the organization has placed emphasis on employee competence in using the green procurement practices through trainings. The study found that to a great extent that the firm outsources specification compliance services. The study concluded that procurement systems were expensive and thus the cost for implementation and maintenance was expensive. The study recommends that the mobile service providers name a procurement oversight advisory group that will see execution of the procurement law and area policies on procurement. This will expand the dimension of responsibility, effectiveness and proficient administration in mobile service providers.