Browsing Faculty of Arts & Social Sciences (FoA&SS / FoL / FBM) by Subject "Organisational Performance"
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Total Quality Management Practices and Organisational Performance: a Case Study of Co-operative Bank of Kenya Limited.
(University of Nairobi, 2019)The banking sector in Kenya play an important role in the economy. Given the rise in competition and need for survival, it is critical that banks adopt management practices that ensure efficiency and high quality services ...