Browsing School of Economics by Author "1cd08519-061a-4af0-b214-a50f9ef9be23"
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Evaluation of Health Insurance Client Satisfaction With Service Delivery and Quality in Kenya- the Case Study of Langata Sub-county
Chesire, Irene (University of Nairobi, 2021)Customer satisfaction is often considered the most important factor in thriving in today’s highly competitive insurance business and in quality service delivery among firms globally. The importance of satisfying and keeping ...