Determinants of Information Communication Technology Project Performancein a Software Implementation Company Africa: a Case Study of Indra Limited

Abstract

Most information systems including current ICT projects in Africa fail either totally or partially. Explanations of why some Information Systems fulfill their expectations, whereas others fail, are complex and multi-factorial. The purpose of this study was to establish the determinants of information communication technology project performance in a software implementation company in Africa. The study was carried out in Indra and had the following objectives: to examine how top management support influences ICT project performance in organizations in Africa ,to evaluate how organization and project culture influences ICT project performance in organizations in Africa ,to determine how project planning influences ICT project performance in organizations in Africa and to establish the interrelationship between the factors affecting information communication technology project success. The target population of this study included all cadres of Indra and its client’s staff. The total population in the study was 304. A descriptive research design was adopted. Random sampling was used in this study. The study made use of closed ended questionnaires as instruments of data collection. Quantitative data was first coded then analyzed using Statistical Package for Social Sciences (SPSS). After interpretation, the findings were presented in tables using frequencies and percentages. The study revealed that the influence of top management support is significant on strategic planning, and on project management. Also, the results suggest that the influence of partners and supplier’s management is significant on training and education. Furthermore, the findings show that the influence of communication management is significant on project management, on project team competency, and on stakeholder’s management. Areas for further research work included a study on: factors contributing to lack of senior management support in projects. These would highlight the issues underlying the failure of project implementation and inform decision makers on the necessary actions to be taken.