Factors Affecting Change Management in the Kenya Police Service

Abstract

Change management practices in an organization are needed in the context of technological change, the market, data structures, global financial system, public principles, population of workers and the political environment within which a company operates. The study aimed to determine the factors affecting the national police services' change management. A case study was adopted. Interviews were utilized for primary data collection. This study took on a qualitative analysis because it allowed the researcher to simultaneously describe, interpret and criticise the subject of the research because it was difficult to do it numerically. Content analysis was utilised to analyse the reply, reach observations and draw suggestions. The study found a strong influence of organizational culture on change management. Another main factor that influences national police service change management was the organizational structure. The results also indicate that communication styles influence the national police service change management. This suggested that the method of handling change would be strengthened by greater experiences. The study also showed that the core competencies in the national police force greatly influence the management of change. This led to an increase in the change management system by strengthening core competences. The study finds that organisational culture has an effect on change management at the national police service. Good organizational culture has a positive effect on organizational change management. This research also concludes that the organizational structure in the national police service affects change management. Successful change management in an organization depends on the organizational structure. The study recommended that there should be proper cascading of the change management process so as to assist employees understand the imminent changes being undertaken in the organization. The management should also provide enough resources, both financial and human resources to support change management. Organizations with good resource endowment normally do not experience difficulties when initiating any change.