| dc.description.abstract | Maintenance is an imperative activity in an organization. Breakdown in poor
equipment health lead to inconsistencies in output as well as deviance from
established work specifications/quality. Poor maintenance leads to more frequent
failures, poor utilization of equipment and delayed schedules. Regularly scheduled
equipment maintenance not only prevents sudden and unexpected equipment failure,
but also reduces the overall life-cycle costs of the equipment thus gives an
organization a competitive edge. In learning institutions, where generation of
knowledge through research is emphasized, good and consistent performance of ICT
equipment is extremely vital. Thud, there is need to become more conscious on the
role of ICT maintenance management in improving the quality of their services. This
study sought to establish how effective the current strategic management practices
adopted by the University of Nairobi on its ICT equipments and the extent to which
ICT maintenance practices are applied.
The study used descriptive survey research design approach on a target population of
the 11 ICT units within the University and officers in charge (OIC) sampled
purposely. The study used semi-structured questionnaires. Descriptive analysis
technique through the use of frequencies, percentage, mean and standard deviation
was applied. Based on the findings, the study concludes that the University
recognizes the important role of the Maintenance in providing quality services to its
users, by ensuring that their equipment are well maintained and repaired in good time.
From the findings it can be concluded that there is a centralized maintenance policy
which guide the maintenance personnel at the ICT Central Facility as well as those at
the various campuses. However slow response time to failure/corrective action on
failed ICT equipment needs to be addressed. | en |
