dc.contributor.author | Maundu, Caleb Nzioka | |
dc.date.accessioned | 2013-02-28T08:40:45Z | |
dc.date.issued | 2011-10 | |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12238 | |
dc.description.abstract | The study delved to research on the relationship between qualitative credit assessment and
default rates in credit card business in Kenya. The study was done on seven credit card issuing
commercial banks in Kenya.
Questionnaires were sent to the respondents in respective banks. Out of the seven commercial
banks which issue credit cards, 5 responded which translates to 71.43%. The data so received
was analyzed. There was found to be a strong relationship between qualitative attributes of a
customer and default rates in credit card business in Kenya. The relationship was rated to 90%
relationship.
Banks have special attention to the customers’ attributes. Most of this information is based on the
information provided in the application form. This captures from basic personal information to
financial information, to academic background. This gives Commercial banks in Kenya the
information important in deciding who should get credit card or not.
The relationship between default rates and qualitative assessment is a key pointer to the success
in credit card business among credit card issuing commercial banks. CRB Africa also plays a key
role in the provision of customers’ financial history. In Kenya, there has been little research on
credit cards especially default rates. This provides a formidable challenge in in-depth research on
the topic. | en |
dc.description.sponsorship | University of Nairobi | en |
dc.language.iso | en | en |
dc.subject | Qualitative credit assessment | en |
dc.subject | Default rates in credit card business | en |
dc.title | The relationship between qualitative credit assessment and default rates in credit card business in Kenya | en |
dc.type | Thesis | en |
local.publisher | School of business | en |