| dc.description.abstract | Commercial banks today are also increasingly encountering fierce competition from
competitors, customers that are more demanding, more management, economic pressures
and financial crises. Motivation helps organizations survive and more productive. The
study was guided by the objective which was to investigate the effects of restructuring on
employees’ motivation in Kenya Commercial Bank, Nairobi Region.
This study adopted a case study design meant to determine the effects of organization
restructuring on employees motivation at Kenya Commercial bank. The target population
of the study was the staffs who have worked in Kenya Commercial Bank for more than
10 years. 850 were there before and after the restructuring. Stratified and random
sampling technique was used to select the sample that was representative of the
population in terms of certain critical factors that had been used as a basis for
stratification. The study used an interview guide as primary data collection instrument.
The interview guide consisted of open-ended questions aimed at obtaining information on
effects of restructuring on employee’s motivation .Content analysis was used to analyze
data collected.
From the findings the study concluded that management in the Kenya Commercial Bank
needed to perfect restructuring and have employee’s engagement in restructuring
decisions, they needed to be trained, have salary reviews and rewards system to motivate
the employees and improve employee’s performance.
The study also recommended that management of Kenya Commercial Bank should
engage employees when restructuring to avoid de-motivating staff of which some had to
re-apply for their jobs under a new organizational structure, outsource Information
Technology services as this would enable the Kenya Commercial Bank management to
change the job roles, risk management, mitigation model, employee performance
management and reward frameworks, as well as IT infrastructure and subsidiary
businesses. | en |
