The relationship between critical success factors and the level of effective risk management procedures in Kenya:A CASE OF MANAGEMENT OF KENYA`S AIRPORTS

Abstract

Today’s airports constitute complex operations where economic, social and now environmental systems interact. Effective airport planning is faced with the challenges right from designing and managing the various systems and processes to produce positive business results. Kenya Airports face numerous challenges the greatest of which is security, safety and efficiency of operations of Kenya`s airspace to match increased demand for service delivery. It is against this background that an investigation was required to find out the critical success factors for effective risk management procedures at airports. The overall purpose of this study was to evaluate the relationship between the critical success factors and the level of risk management procedures in Kenya`s airports. The specific objectives of the study were: To evaluate the relationship between critical success factors and the level of risk management procedures in Kenya`s airports and to assess the relationship between the human resource management and the level of risk management procedures in Kenya`s airports. The findings of this study will enable airports management to undertake benchmarking of the risk management procedures with other world airports for crucial planning on aspects such as employee capacity building, development of new revenue product lines, service standards and safety measures among others