| dc.description.abstract | Chemutai.
ABSTRACT
Improvement in technology has today led to changes in the business environment,
lifestyle and a complete shift in the social life. Organizations are therefore left with no
otherwise but to change their strategies in order to accommodate these changes. The
change management practices followed by the company determine the success or failure
of the adopted strategies.
This study explores the change management practices adopted by PZ Cussons East Africa
in the implementation of the changes within the company. To achieve this objective, data
was collected using an interview guide from the employees representing different
departments of the company located in Baba Ndogo, Nairobi.
The research study established that PZ Cussons in the recent years has experienced some
change and have applied change management practices. Most notably were the drastic
changes in top management, downsizing and rightsizing. The main factors that influenced
the changes in the company were drastic changes in the business environment.
The study observed that the changes have not been very successful for various reasons.
For instance the staff members have not been involved in the planning and
implementation process and therefore did not support the changes. Others were lack of
training and poor communication of the intended objectives and the uncertainties
associated with any change. | en |
