| dc.description.abstract | Performance management is one of the key Human Resource Management function
and it highly involves both the employee and the manager to implement them. It is
concerned with satisfying the needs and expectations of organizations stakeholdersowners,
management, employees, customers, suppliers and the general public.
However their ability to apply their skills, knowledge and work effectively together as
a team is enhanced and improved over time through performance management
systems and practices. Performance management is a system that affects everyone,
one key question that may be asked, is the organization realizing results from its
existing performance management system? There has been confusion around the term
performance management, with the term being substituted for tools of performance
management such as performance appraisal or performance related pay. The aim of
this study was to assess the perceived effect of performance management practices on
employee satisfaction at Swedish Cooperative Centre. This was a descriptive survey
and data was collected from all the employees by use of a questionnaire and was
analyzed through quantitative analysis. This study found that only some of
performance management practices namely; Training and development, career
development, performance related pay and rewards seemed to satisfy the employees.
Even though the rest of the performance management practices were present in the
organization they did not seem satisfy the employees or were not significant. They
included Performance agreements, performance planning, managing performance
throughout the year and reviewing performance. There was a link between years of
service in the organization and some of the performance management practices
whereby majority of the employees who had stayed in the Organization for more than
10 years seemed to be satisfied with the Training and development, rewards,
performance related pay and rewards. This led to the conclusion that over the years
the performance management practices gain familiarity to the employees. However
the researcher recommended creation of a well-structured performance management
process that will help both the Organization and employees in terms of improving the
overall performance and communication. Communication will ensure that the
employees are aware of the existing performance management practices and how they
can use that for job satisfaction throughout their time with a given organization. | en |
