| dc.description.abstract | This study was initiated to determine the effect of performance contracting on organizational
performance at the Kenya Revenue Authority. The respondents included 40 top-level managers
and middle level managers. In addition secondary data and materials especially from internal
documents such as annual reports, Strategic plan-2003-2008 Strategy was obtained
The study found that; all those who were aware of the performance contract scheme had
already signed their contracts with their reporting officers, performance contract scheme has
enabled KRA to significantly increase revenue collection, reduce customer turn around time,
define and streamline the reporting and operational structure and make employees committed
to their work. On the other hand no link was established between performance contract and
performance appraisal and reward to good performance. In general, there is high correlation
between employees work, organization objectives and performance contract scheme. | en |
