The Cultural Perspective of International Operations by Barclays Bank of Kenya
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Date
2012-10Author
Muraya, Daniel N
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Differences among employees can include rate, gender, ethnic background, physical and
cognitive abilities, religious beliefs, life styles and body structure. The major difference
is cultural oriented – for example, ways of greetings, how to carry out certain ceremonies
and rituals, values and personal behaviour. Cultures unique to each country, region
within a country, organization or institution, or a segment group within an organization.
A persons’s culture strongly influences his or her beliefs. Values and behaviour. This in
turns influences a wide range of other activities moreso within an organization –
including how someone built working relationships, made decisions, greet one another
and in general set business priorities. Culture can exist not only at a national level but
also at regional, organization and group levels. This research paper focuses culture at
organizational level (|Barclays Bank of Kenya) and has sought find to the extent to which
culture governs its international operations.
Barclays Bank of Kenya being a multinational enterprise must regard culture at all
strategic human resource management practices so as to sustain its comprehensive
advantage. In the study of this reputable organization, the researcher conducted the
research work through the case study and data was collected by face to face encounter
with the respondent with a help of interview guide. Data collected was analyzed using
content analysis. The respondents were of the view that culture is of great importance in
management of Barclays Bank of Kenya and thus managers must understand and
demonstrate respect cultural differences. It was also noted that cultural intelligence must
be strengthen among managers which can lead to great trust and openness among
employees.
Publisher
University of Nairobi School Of Business, University Of Nairobi