The effects of e-commerce adoption on business process management in commercial banks in Kenya

Abstract

This was a census study on the effects of e-commerce adoption on business process management in commercial banks in Kenya. The collected data was analyzed interpreted in line with the aim of the study namely, to assess the effects of e-commerce adoption on business process management in commercial banks in Kenya. Out of the sixty (60) respondents to whom the questionnaires were administered, only forty-one (41) respondents in the commercial banks in Kenya responded. This gave a response rate of 68.33% percent. I solicited responses from 60 respondents and received 41 completed surveys representing three categories of employees in commercial banks from top management, middle level management and lower level managers. The survey contained 12 questions and determined to establish the effects of e-commerce adoption on business process management in commercial banks in Kenya. The questions enabled me to explore whether there is understanding of the concept of e-Commerce and whether banks have a formalized policy on e-commerce and if the e-commerce has been introduced in banks business processes and their effects