| dc.description.abstract | The purpose of this study was to establish the challenges faced in implementing strategic change in Kenya Revenue Authority (KRA). The research design adopted was a case study which involved an in depth analysis of the challenges faced in implementing strategic change in Kenya Revenue Authority. The data for this study was collected from personal interviews where the mode of selection of those to be interviewed was judgemental as it was based on individuals who were involved in the change program as initiators and implementers of the changes and who included the heads of various departments in the organization. Since the primary data to be collected was qualitative, content analysis was used to analyse it. Findings in this study revealed that the main challenges faced by KRA in implementing strategic change broadly fall under the following categories: unsupportive repacking of existing projects to new strategy, complexity in leadership and resistance to change. The study revealed that, KRA has made great efforts to change its organizational structure so as to enhance the competitiveness of the organisation and continuous adaptation of the organisation to various environmental changes. Consequently, existing projects were repacked so as to support the new strategy. However, some of the repacked projects failed to match the aspirations in the new strategic plan and instead increased the costs of operations thus becoming a major challenge. For KRA to continue implementing its strategies effectively, it is recommended that the organization looks at its failures and challenges and then address them. Although it has attempted to address some of the challenges it faces while implementing strategies, more needs to be done. The organization should always strive to be proactive while addressing challenges to implementing strategic change other than waiting for some challenges to arise and then put efforts address the same. | en |
