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    The impact of Information Communication Technology development on financial performance of Commercial Banks in Kenya

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    Date
    2012-10
    Author
    Mwangi, Bethuel M
    Type
    Thesis
    Language
    en
    Metadata
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    Abstract
    Despite the potential benefits of ICT an e-commerce, there is debate about whether and how their adoption improves bank performance. This study used some relative measures such as return on assets to uncover impact of ICT investment on banking performance. This study addresses this gap. This study involved gathering data that described the events and then organized, tabulated, depicted and described the data collected. The research data was collected through use of questionnaires, only primary data was used. The respondents were employees of commercial banks in Kenya. Data was collected from all the 44 commercial banks in Kenya. From the analysis of data collected, it can be seen that investment on ICT systems and infrastructure has been a key element in productivity and growth in the banking industry. This study indicates that ICT enables banks to offer a broad variety of services to customers.
    URI
    http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/12907
    Publisher
    School of Business
    Subject
    Information Communication Technology
    Financial
    Performance
    Commercial Banks
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    • Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) [24385]

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