Employees perception of performance management practices at World Bank Group Kenya country office
Abstract
Effective use of performance management practices can help organizations to better
understand its overall efficiency and effectiveness. Positive and negative feelings about
one’s job lead to job satisfaction and job dissatisfaction respectively. Today, employee
perception towards performance management practices will boost their morale leading to
increased productivity, job satisfaction, lower turnover, reduce absenteeism and improved
quality of service. Negative perception will have the opposite outcome and create
indifference towards performance management practices which will lead to staff
preferring to maintain the status quo hence being a barrier to introduction of new
technologies in the Bank as dictated by rapidly changing global environment.
The population of the study was all employees of World Bank Group Kenya Country
office. There is a total number of approximately two hundred employees in the Bank,
divided into senior management, middle level management, supervisory and support staff
(human resource enrollment register, 2010). The research used censer study because it
enabled generalization of a larger population with a margin of error that is statistically
determinable. Mugenda and Mugenda, (2003) posts that 50% of the population in each
level was sampled and considered large enough to provide a good basis for valid and
reliable conclusions. The quantitative data was analyzed through descriptive statistic
techniques such as frequency distribution tables, summarized percentages, proportions,
means and standard deviation. The data was presented using charts and tables
Citation
MBA Thesis 2012Sponsorhip
University of NairobiPublisher
School of business