Subcontractor selection in telecommunications industry: A case study of Nokia Siemens networks in Kenya
Abstract
The overall purpose of the study was to evaluate subcontractor selection in
telecommunications industry with three specific objectives. The first specific objective of
the study was to determine factors considered during the selection process in NSN
Kenya. The second objective was to determine methods used in the selection of the
subcontractor by NSN Kenya and finally, the third objective was to establish the
challenges faced by NSN Kenya during the subcontractor selection process. Primary data
was collected using structured questionnaires.
The results of the study showed that the factors considered during subcontractor selection
are subcontractor’s performance, its ability to deliver, the contractual terms and its
reliability and delivery quality during the selection process. In the method used found out
that there is no specific method used by NSN Kenya. This study recommended that the
telecommunications industry adopts a specific method among the recommended ones for
proper benchmarking. The study found out that NSN Kenya faced challenges in obtaining
subcontractor internal knowledge, delivery assurance and knowledge on subcontractor
responsiveness. It is recommended in this study that telecoms industry address these
challenges. The methods used by NSN Kenya as found in the study were AHP and CBA.
The limitation of this study is that it focused on one telecommunication vendor in Kenya
with a population of fifty respondents. This study recommends a similar study to be done
in other existing vendors within Kenya and other countries with a larger population.
Publisher
University of Nairobi School Of Business, University Of Nairobi