Strategic change management at Presbyterian church of east Africa Eastleigh community centre
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Date
2011-09Author
Gachugu, Ehud M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Technology
viii
ABSTRACT
Strategic change has become a constant phenomenon which must be attended to and
managed properly if an organization is to survive. Changes in technology, the marketplace,
information systems, the global economy, social values, workforce demographics and the
political environment have a significant effect on the processes, products and services
produced. The culmination of these forces has resulted in an external environment that is
dynamic, unpredictable, demanding and often devastating to those organizations which are
unprepared or unable to respond (Burnes 2000). The objectives of this study were to
establish how strategic change was managed at P.C.E.A Eastleigh community centre and
also to establish the challenges faced to strategic change programme.
This study adopted a case study research design. The study targeted 17 respondents. These
were 2 board Members, the Director, 4 programme officers, 5 project officers, 5
administration/ support staff. Primary data was collected to respondents through personal
interviews. Since the data collected was purely qualitative, conceptual content analysis was
used in analyzing this data.
From the findings, the study found that strategic change management at P.C.E.A Eastleigh
community centre was done by regular reviews of the strategy, introduction of new
programmes e.g. refugee empowerment programmes, conflict transformation and
emergency response, adaptation of ICT/technology to enhance service delivery, developing
new programmes in line with global trends, introduction of packages that are in line with
the need, enhancing performance, responding positively to developmental change,
appreciation of the programmes by community, seeking advice continuously both
internally and externally (consultants) and by having a good feedback system. The study
recommended that in order to successfully manage change at P.C.E.A Eastleigh community
centre, there should be adequate knowledge and awareness about many of the critical
issues involved in the management of such change.
Publisher
University of Nairobi School of Business