Quality Management practices in Kenyan Educational Institutions: the case of University of Nairobi
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Date
2010Author
Magutu, Peterson O
Nyaoga, Richard B
Nyamwange, Onserio
Onger, Richard N
Ombati, Thomas O
Type
ArticleLanguage
enMetadata
Show full item recordAbstract
Quality management practices have been investigated
extensively (Kaynak, 2003). Although a number of s
tudies
had been done on the concept and context of quality
management and higher education respectively, none
had
been done within the context of public universities
in Kenya, the case of the University of Nairobi. T
here was
need therefore for a study to be carried out focusi
ng on the University of Nairobi’s academic services
in
conjunction with the main QM features. From the fin
dings one can conclude the following, based on the
objectives of the study; Firstly, the University of
Nairobi has applied quality management and to a ve
ry great
extent has ensured that the Quality Management Poli
cy is appropriate to its purpose. Public universiti
es should
remove the status quo to be supportive to any formu
lation of new ideas in order to respond to an ever-
changing
environment in H.E. Crucially further research shou
ld be done to determine how Quality management can
contribute to organizational financial performance
and customer satisfaction.
URI
www.aibuma.org/journal/paper2 Quality Managementhttp://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13654