| dc.description.abstract | The objective of this study was to establish the factors determining the growth of
commercial banks in Kenya. Specifically it was to establish the factors and determine the
relationship between the growth of commercial banks and these factors. The study was a
descriptive research using a survey approach. The forty three commercial banks in Kenya
made up the population of this study.
The findings of the study was that most important financial factor was cash flow
management, job safety and security, the upgrading and the educating of members,
research and development, having technological edge above others, good management
practices of the banks and their sites, maintenance of the high quality of products,
commitment to customer satisfaction and maintenance of good relations with clients. The
most important government support factor was government assistance/tax incentives. The
regression analysis indicated that the constant term and the coefficients of the
independent variables were not significant as shown by their -values, but the whole
regression was not significant. However, the coefficient of determination showed that the
independent variables, strongly explained the growth of the banks.
The study therefore recommends that banks aiming at growth should reinforce cash flow
management. Further, the banks should focus on job safety and security and the
upgrading and the educating of members | en |
