dc.contributor.author | Munge, Daniel Sirorei | |
dc.date.accessioned | 2013-03-14T08:07:40Z | |
dc.date.issued | 2012-10 | |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13712 | |
dc.description.abstract | Information and Communication Technology (ICT) is one of the contemporary themes
affecting strategy development in a number of organizations at the moment. The reengineering
process faced by organizations as a result of ICT raises a number of key
questions which include how to take advantage of advances in ICT to make a significant
change in the way organizations are doing business so that they can gain a competitive
advantage; or should organizations invest and concentrate on ICT to improve their
approach to the marketplace; and whether they should centre their efforts around internal
improvements in the way they currently carry out the activities of the organization. This
study set out to establish the extent to which development of strategic goals at Kenya
Revenue Authority (KRA) have been influenced by advances in ICT. The research was a
case study conducted by collecting primary data from selected employees of KRA
through an interview with the aid of a structured interview guide from which findings
were deduced. It was established that the development of corporate goals at Kenya
Revenue Authority had been influenced to some extent by advances and developments in
ICT. On the one hand ICT is directly responsible for the development of some corporate
goals, while on the other hand investment in the use of ICT is required for the attainment
of some other goals. From the research findings, the researcher recommends an
evaluation of the existing ICT investments and the exploration of avenues for their
modernization, improvement and enhancement to be institutionalized as part of the goal
development process at KRA. The second recommendation is for KRA’s management to
continually acquire knowledge, and remain current, on available and emerging ICT
technologies, their application as well as business capabilities. This is because some
corporate goals are made feasible only through investment in the use of ICT, hence
guarding against missed opportunities | en |
dc.description.sponsorship | University of Nairobi | en |
dc.language.iso | en | en |
dc.subject | Information and Communications technology | en |
dc.subject | Development of strategic goals | en |
dc.subject | Kenya Revenue Authority | en |
dc.title | The influence of information and communication technology on the development of strategic goals at Kenya Revenue Authority | en |
dc.type | Thesis | en |
local.publisher | School of Business | en |