Extent to Which Technology Risks Affect Information Technology as a Competitive Tool in the Banking Industry in Kenya
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Date
2013-03-14Author
Ongori, Wycliffe M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The study sought to establish the extent to which technology risks affect Information
Technology as a competitive tool in the banking industry in Kenya. Towards the
achievement of the objectives, the study adopted a descriptive research design in which
involved distribution of questionnaire to the banks. A good response rate of 79% was
realized. The study also established a regression and correlation analysis between the
dependent variable and the independent variables.
The findings of the study was that banks in Kenya have adopted the use of Information
Technology as a competitive tool for various functions namely email, clearing, core
banking, m-banking, internet banking among others, further the research established that
indeed technology risks like ATM Skimming, Electronic Funds Transfer, Fake e-mails,
Viruses, Keyloggers, Denial of Service among others do affect technology as a
competitive tool as banks have lost about substantial amounts in the last five years.
The research also found out that banks in Kenya have created functions specifically
dealing in addressing or tackling the technology based risks by having electronic
investigative capabilities within their audit, security and forensicdepartments. The banks
also use external consultants and ultimately the banking fraud investigations unit within
the Central Bank for investigations and subsequent prosecution.
Publisher
University of Nairobi,