| dc.description.abstract | The essential role of banks in international and national economies is to is to connect
those who have capital (such as investors or depositors), with those who seek capital
(such as individuals wanting a loan, or businesses wanting to grow) which is the general
definition of banking (Macesich (2000)).Banks are a fundamental component of the
financial system, and are also active players in the financial markets.
With continuing technological innovation and competition among existing banking
organisations and new market entrants has allowed for a much wider array of electronic
banking products and services for retail and corporate banking customers. Hence the
introduction of E-Banking services which include telephone banking, online banking,
SMS Banking, Mobile Banking and Interactive TV- Banking.
From the research project the Banks that were offering E-Banking Services only offered
limited E-Banking services. The main benefits were also captured which included cost
savings, reaching new segments of the population, efficiency, better customer service
and satisfaction.
Basing on these facts the study‟s main objectives was to identify effects of E-banking
services on the commercial banks in Kenya on promoting international business while
establishing how its adverse effects are mitigated.
The study was conducted on all the commercial bank s operating in Kenya. The data was
collected by use of questionnaires with both open and close ended questions. Descriptive
statistics was used to analyse the data by way of tables, bar graphs and percentages.
Several risk factors such reputation risk, operation risk, and credit risk, were identified as
the most risks faced by banks in providing E- banking services. These risk leads to losses
in form of electronic frauds and recommendations to reduce the E- banking risks, such
as security enhancement, technology infrastructure, reliable power supply, and proper
registration were given. | en |
