| dc.description.abstract | Green logistics is a relatively new field of green supply chain management among developing countries. The need to protect the environment has led to the implementation of green supply chain management practices in various industries across the globe. By implementing green logistics, organizations are dealing with the issue of sustainability in the supply chain. There is a need for integrating logistics into a sustainable development process. One of the biggest challenges facing the supply chain at present is creating a long term sustainable society with the least possible negative environmental impact. The study establishes the various green logistics practices implemented by supermarkets in Nairobi and their effect on customer service delivery. The study adopted a descriptive survey design which questioned respondents on the extent to which green logistics practices are employed by supermarkets in Nairobi and what is the impact of green logistics practices on customer service delivery among supermarkets in Nairobi? The respondents in this study consisted of personnel who are logistics managers, transportation managers, and procurement officers or their equivalent in supermarkets with in Nairobi. The sample in this study consisted of 50 respondents who were drawn from supermarkets in Nairobi. Data collected was analyzed by use of Likert scale, regression model, frequency, percentage, and tables. Findings of the study indicate that supermarkets in Nairobi have adopted the following green logistics practices: use of lead free fuels to avoid damaging the environment, recycling of materials, complying with the National Environmental Management Authority (NEMA) requirements concerning environmental protection and using environmental friendly packaging materials | en |
