| dc.description.abstract | Public administration all over the world is under pressure to improve its effectiveness by
providing better services to the public. The pressure to provide timely services has been
attributed to public demand and minimal resources. In Kenya, land administration has not
met the expectation of an ordinary Kenyan; many reports have been written to
communicate this dissatisfaction from the public through government initiated forums
e.g. the Njonjo Commission, National land policy.
Ministry of Lands in Kenya is mandated to provide land administration services to the
public. But the public who expect cheap, convenient and effective services has not been
satisfied with the services and this has resulted in public complaints which have impacted
negatively on the image of the Ministry. In order to address these problems, researchers
have prescribed public administration re-engineering facilitated by use of information
communication technology.
As part of this study, field visits were made to land and survey departments of the
Ministry of lands to analyze the current situation of land administration as well as
identify user requirements for a re-engineered land administration system. The finding
shows that the system is basically manual, inefficient, bureaucratic, customer unfriendly
and marred with a lot of fraudulent dealings.
This study identifies the need for public administration re-engineering to address the
problems of public administration and introduces the concept of Public administration
Re-engineering to fulfill this need in Land administration.
This research project aims to propose a re-engineered land administration system that
addresses the need of the customers based on the analysis of the current land
administration system. The proposed re-engineered system is based on re-engineered
business processes and using ICT as an enabler for the re-engineered system which will
be customer friendly in terms of improved services.
The research also proposes a Land Information Management System architecture which
will ensure customer satisfaction, transparency accountability, effectiveness and
productivity of staff involved in land administration. | en |
