dc.contributor.author | Wesutsa, Juma M | |
dc.date.accessioned | 2013-03-14T12:32:28Z | |
dc.date.issued | 2012 | |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/13885 | |
dc.description.abstract | The purpose of the study was to establish the Impact of ICT adoption on financial
performance of commercial banks in Kenya. Information and communication technology
(ICT) has become the heart of the banking sector, while banking industry is the heart of
every robust economy. The research design used was Correlation. The population of
study was the commercial banks in Kenya. The data collection instrument used was
questionnaire which was administered by the researcher through drop and pick method.
Responses were grouped into various categories for analysis using descriptive statistics.
Statistical Package for Social Sciences (SPSS version 17) was used to analyze the
structured questions while the use of descriptive statistics determined frequencies and
percentages. The results were presented in prose, tables, bar graphs and charts.
The study found out that ICT improved the operations, improved the liquidity and the
asset quality in commercial banks in Kenya. This not only increased their markets but
also helped the organizations to remain competitive in the market. ICT also deepen
liquidity of banks in existing markets, for example by reducing excessive reliance on a
narrow base of depositors for funding and improves on earnings, asset quality and this
increased efficiency in the operations as a whole and especially in commercial banks in
emerging markets and developing countries such as Kenya.
The research indicates that there is need to adopt ICT innovations in order to improve the
commercial banks‟ financial performance. In technological innovations, the banks should
introduce ICT products that are relatively simple and standard and that offer clear value
added. The rapid proliferation and diffusion of ICT in the Banking Industry in Kenya
provides a platform to use modern technologies to develop operational efficiency and
quality of service to attain and retain customers and in the process enhance the financial
performance of the commercial banks. | en |
dc.description.sponsorship | The University of Nairobi | en |
dc.language.iso | en | en |
dc.subject | ICT adoption | en |
dc.subject | Commercial banks in Kenya | en |
dc.title | The Impact of Ict Adoption on Financial Performance of Commercial Banks in Kenya | en |
dc.type | Thesis | en |
local.publisher | School of Business | en |