Browsing School of Business by Author "LUNG’ANZI, M. P."
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An exploratory study of quality management issues in the health service sector in Nairobi, Kenya.
NYAMAMBA, M. E.; LUNG’ANZI, M. P.; WAWERU, W. J. (School of Business, University of Nairobi, 2012)Quality has no one common definition. The many definitions are based on origin emphasized, operations / manufacturing, economics, position on marketing-consumer chain and changes focus from product to the process. Quality ...