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An exploratory study of quality management issues in the health service sector in Nairobi, Kenya.
Quality has no one common definition. The many definitions are based on origin emphasized, operations / manufacturing, economics, position on marketing-consumer chain and changes focus from product to the process. Quality ...
Human related dimensions of quality management practices
This paper focused on the role of human-related dimensions of quality management (QM) practices on performance of Market Research Firms. Considering the critical role-played by Market Research Firms of providing information ...