Critical success factors of change management in non- governmental organisations in Nairobi, Kenya

Abstract

This study is about the critical success of change management in non-governmental organization in Nairobi, Kenya. The objective of the study is to determine the main priorities (CSF) of change management non-governmental organizations should focus on, in order to be successful in the quest of strategy implementation in the ever changing business environment. The purpose of this study is intended to benefit firms in different industries in helping them to understand the critical factors of change management that they need to employ to achieve the desired change. Key change agents both experts and novice users in organizations will use the information from this study in making on time decision with respect to the strategic plan in the process of strategy change management. In addition the information will be useful in making policies that facilitates best practices among firms in their quest of successful strategic change management. The study will assist in developing strategies that will form a blue print for organization that that intends to employ strategic change management in their implementation of their vision, mission and constitutions. The study was a survey of non-governmental organization in Nairobi, Kenya. The study intended to establish the critical success factor of change management employed by firms in non-governmental organization sector in relation to their strategy implementation. Primary data was collected by use of structured questionnaires. The respondents were the management and senior staffs working in non-governmental organizations that have the required information on the critical success factors of change management. Data analysis technique that used was descriptive statistic and presented in cross tabulation, percentages, mean score and standard derivation. The research found out that all of the organizations under study had implemented the change management projects as was indicated by the respondents. The change management projects were successfully completed by the organizations and this was attributed to leadership and governance, networking, communication, stakeholder involvement, finance and technical capacity.