Information communication technology as a strategic orientation for service delivery in the office of the Vice President and Ministry of Home Affairs

Abstract

Information Communication Technology (ICT) envisages quite a variety of meanings, systems and usages. Globally, every government is involved in processing of data and generation of information in its daily activities. Improvements in ICT are revolutionizing the way the public sector performs its activities and also the manner in which organizations compete. The advent of the information age and its acceleration effect on globalization are leading the world to a new economic order driven by information and knowledge based economies. As years go by, the world is becoming increasingly globalized, where ICT has now become one of the key accelerators and determinants of growth. Many African countries, Kenya being one of them are leveraging ICT, in a concept known as e-government to enhance service delivery for its internal and external clients. In embracing e-Government, the developed economies have accelerated their growth by creating ease of access and delivery of public services. Innovative use of information and communication technology based information can result in better service delivery, an informed society and ultimately better economic performance at all levels. In Kenya, the e-government secretariat was established in June 2004 under cabinet office with its overall goal being to spearhead implementation of e-Government strategies with an aim to make the government and its ministries more result oriented, efficient and citizen centered.