dc.description.abstract | Change is about survival, change is especially necessary in organizations that wish to
prosper in a volatile, uncertain, complex, and ambiguous environment. If changes rocking
the external environment were temporary, the slow and uncertain pace at which
organizations change would matter less. But, the reverse is true. Powerful forces in the
environment are pressuring public and private organizations to alter permanently existing
structures, policies, and practices (Bolman & Deal, 1991). Organizations have to be proactive
in order for them to be able to respond quickly to the changes in the environment.
Public Procurement Oversight Authority (PPOA) has encountered several environmental
changes such as political, technological, external pressure from donors and other
multilateral organizations, and lastly legal and policy changes. The research was an in-depth
case study about strategic responses adopted by the Public Procurement Oversight
Authority to environmental changes. The objective of the study was to find the strategic
responses that PPOA has adopted in order to overcome the changes in the environment.
The study was conducted by carrying out in-depth interviews of the targeted
respondents and the analysis of the secondary data. The study established a number of
strategic responses adapted by PPOA to the changes in the environment these include:
advancements in technology, strategic partnerships, outsourcing of services, performance
contracting, business process re-engineering (BPR), benchmarking and performance
measurement. These strategic responses are discussed in detail in the chapters of the
research project. The success of the study was limited and constrained by some of the
targeted respondents who could not be easily accessed because some of them were
usually busy with their duties so they could not attend to the interviewer or would prefer
to respond when they had time which meant the delay in the collection of data. Further
studies could be done to identify how PPOA will review the procurement law in order to
align it to new constitution. | en |