dc.contributor.author | Munjuri, Mercy Gacheri | |
dc.date.accessioned | 2013-04-05T07:29:43Z | |
dc.date.available | 2013-04-05T07:29:43Z | |
dc.date.issued | 2012 | |
dc.identifier.citation | DBA Africa Management Review 2012, Vol 3 No 1 pp. 1-21 | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/15387 | |
dc.description.abstract | The rapid growth in the Banking industry has posed several challenges such as
workforce diversity which is a natural phenomenon that has both negative and positive
impacts on employee performance depending on how well it is managed. This has
affected the commercial banks, Non-Banking Financial Institutions, and even the
Micro-Finance sector. It is in this context that this Research investigated the effects of
workforce diversity management on employee performance in the Banking industry in
Kenya. Descriptive survey research design was used. The target population included all
the 4000 employees of the bank. Nairobi region was purposively selected because of
nearness to the researchers, accessibility, and time limit. The respondents were selected
using stratified random sampling technique from 3 branches in Nairobi region. The
study revealed that the Bank had strategies such as balanced recruitment, support to
minority groups, diversity training and equal employment opportunities. Other than an
employee’s level of education and performance ability, there was no other workforce
diversity variable that determined an employee’s compensation. Workforce diversity
was found to affect employee performance at varying degrees considering both
managers and non-managerial employees of the Bank. The managers registered a
greater impact while the impact was less among the non-managerial employees. The
various tests of hypotheses showed a significant level of association between employee
performance and the mean productivity levels of the bank workforce when categorized
by gender, age and level of education. | en |
dc.language.iso | en | en |
dc.publisher | DBA Africa Management Review | en |
dc.subject | Workforce | en |
dc.subject | Diversity Management | en |
dc.subject | Banking Sector | en |
dc.subject | Kenya | en |
dc.title | Workforce diversity management and employee performance in the banking sector in Kenya | en |
dc.type | Article | en |
local.publisher | School of Business, Department of Business Administration, University of Nairobi | en |