dc.contributor.author | Kamau, Esther W | |
dc.date.accessioned | 2021-01-25T09:28:38Z | |
dc.date.available | 2021-01-25T09:28:38Z | |
dc.date.issued | 2020 | |
dc.identifier.uri | http://erepository.uonbi.ac.ke/handle/11295/154053 | |
dc.description.abstract | This study aimed at investigating the value of effective records management practices in enhancing
service delivery service delivery at the Office of the Director of Public Prosecution in Kenya. The
objectives of the study included establishing records management practices that enhance effective
service delivery in public organizations; determining guidelines applied for managing records and
information in public organizations. The other objectives included examining professional
competencies required for effective records management practitioners in public organizations and
proposing an appropriate framework for effective records management practices and service
delivery in public organizations. The descriptive research design was adopted as the
methodological framework for the study. A sample size was determined by stratified sampling
procedure that targeted 143 staff that included both legal and non-legal staff at the Office of the
Director of Public Prosecution. The questionnaire that was used in data collection consisted of
both open-ended and closed-ended questions. The qualitative data from the open-ended questions
were analyzed using the content analysis method whereas the quantitative data from the closeended
questions were analyzed using the Statistical Package for Social Science. The study
established that records management practices, records management guidelines, and professional
competency enhanced the delivery of service in the organization. The study recommended the
integration of Office of the Director of Public Prosecution records management system with that
of other relevant public organizations such as police and judiciary. The study also recommended
continuous training of Office of the Director of Public Prosecution staff on records management
practices, procedures, and policies. Besides, the study recommended further research on the
implementation of emerging Information communication technology trends like blockchain
technology, which is a digital mechanism that provided for secure and verified management of
documents at reduced costs and increased efficiency, noting that Kenya is yet to enact legislations
in favor of bitcoins and/or blockchain technology | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Service Delivery in Public Organizations | en_US |
dc.title | Records Management Practices That Enhance Service Delivery in Public Organizations in Kenya: Case Study of the Office of the Director of Public Prosecution | en_US |
dc.type | Thesis | en_US |