Motor vehicle claims challenges in Kenya and development of a Claims Bot application prototype

Abstract

A customer's uncomfortable and emotionally taxing surroundings can now be modified through the use of a smartphone. We were able to identify challenges with motor vehicle claims in Kenya and design a mobile app prototype for claims through our research. Claim management is thus a critical issue in the insurance industry, owing to its ability to influence company success. As a result, insurance companies are employing novel strategies to improve the efficiency of their operations and procedures in terms of time and cost. This study will benefit claims managers at general insurance businesses seeking to increase operational efficiency, as well as the general public and policymakers involved in general insurance. Customer dissatisfaction is a result of time-consuming and error-prone claim processing.