dc.contributor.author | Mwangi, Paul K. | |
dc.date.accessioned | 2021-12-01T08:51:41Z | |
dc.date.available | 2021-12-01T08:51:41Z | |
dc.date.issued | 2021 | |
dc.identifier.uri | http://erepository.uonbi.ac.ke/handle/11295/155811 | |
dc.description.abstract | Over the years, organizational operations have become highly computerized with almost all
processes incorporating aspects of computing in their undertaking. Apart from installing
computing infrastructures to facilitate the operations, organizations have integrated internet and
email systems to enable communication, linkage to external stakeholders and provide for external
information gathering. While these installations are useful in enhancing productivity and
efficiency in operations, employees often slack off from work by using the technologies for
personal purposes. This behavior, referred to as cyberloafing, has become a challenge to
organizations with associated negative consequences. A major consequence of the behavior is that
it impacts negatively on employee performance by disrupting official work programs and denying
computing resources to official activities. A common mechanism that organizations have adopted
to control this behavior is installation of technological control solutions in form of monitoring and
filtering systems. There is however no much information on how to evaluate the value of these
control systems. To bridge the gap, this study proposed an evaluation framework that can aid in
determining their impact on employee performance. The proposed framework was tested using
technological cyberloafing control in Ethics and Anti-Corruption Commission (EACC) in Kenya.
Data was collected from 116 employees of the institution and analyzed using Statistical Package
for the Social Sciences (SPSS) version 27. During the assessment, it was established that the
control in EACC has impacted positively on employee performance through reducing cyberloafing
and being perceived fair by employees. The study also identified that in order to reduce
cyberloafing, the control systems should have capacity to detect any attempts and enforce defined
sanctions. Issuing advance notice should also be part of control implementation process for it to
be perceived fair by employees. A resulting framework was identified which considers the
capability of cyberloafing control to detect, enforce, reduce the behavior and be perceived fair by
employees. The study concluded by recommending that as a means of assessing value on ICT
investments, organizations need to determine the impact of technological cyberloafing control on
employee performance. Detection and enforcement capabilities should also be considered as key
technical requirements when these solutions are being acquired and installed. | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Technological Cyberloafing Control, Cyberloafing, Cyberloafing Control, Employee Performance, Perceived Fairness | en_US |
dc.title | Framework for Evaluating the Impact of Technological Cyberloafing Control on Employee Performance: a Case of Ethics and Anti-corruption Commission in Kenya | en_US |
dc.type | Thesis | en_US |