dc.description.abstract | In today's tough global market, good quality management is essential ensuring that the company remains competitive. Companies use quality goods and services to survive in a changing business environment. Kenya’s manufacturing sector can become globally competitive and produce high quality products only by increasing productivity. A critical component to growing productivity is enhancing investments in technology activities at the level of a firm. The study's precise goals were to evaluate the degree to which quality management systems are implemented by ISO-certified manufacturing businesses in Kenya and to assess the impact of quality management systems on the performance of ISO-certified manufacturing firms in Kenya... Two theories guided this investigation: the resource-based view theory and the system view theory. Nairobi is home to 206 ISO-certified manufacturing companies. A total of 135 companies were included in the research, and the study's participants were operation managers. The research employed multiple linear regression and correlation analysis. ISO-certified manufacturing companies in Kenya have adopted a data management system that is improving to a modest degree. The success of a business is heavily influenced by the growth of its employees and the satisfaction of its clients. The research demonstrated a favorable association between quality management systems and performance. Overall company performance was influenced by the use of quality management procedures, suggesting that the approaches were successful in ensuring a company's existing operations were improved. ISO-certified manufacturing companies should have policies and processes that foster strong employee participation, understanding, and dedication to the company's vision, mission, and goals. | en_US |