Quality Management Systems and Performance of ISO Certified Manufacturing Firms in Kenya

Abstract

In today's tough global market, good quality management is essential ensuring that the company remains competitive. Companies use quality goods and services to survive in a changing business environment. Kenya’s manufacturing sector can become globally competitive and produce high quality products only by increasing productivity. A critical component to growing productivity is enhancing investments in technology activities at the level of a firm. The study's precise goals were to evaluate the degree to which quality management systems are implemented by ISO-certified manufacturing businesses in Kenya and to assess the impact of quality management systems on the performance of ISO-certified manufacturing firms in Kenya... Two theories guided this investigation: the resource-based view theory and the system view theory. Nairobi is home to 206 ISO-certified manufacturing companies. A total of 135 companies were included in the research, and the study's participants were operation managers. The research employed multiple linear regression and correlation analysis. ISO-certified manufacturing companies in Kenya have adopted a data management system that is improving to a modest degree. The success of a business is heavily influenced by the growth of its employees and the satisfaction of its clients. The research demonstrated a favorable association between quality management systems and performance. Overall company performance was influenced by the use of quality management procedures, suggesting that the approaches were successful in ensuring a company's existing operations were improved. ISO-certified manufacturing companies should have policies and processes that foster strong employee participation, understanding, and dedication to the company's vision, mission, and goals.