Job Satisfaction Among Management Level Employees in the General Aviation Sector: Case of Flight Training Centre

Abstract

As the aviation industry grows globally, the general aviation segment in Kenya has made tremendous development both in air traffic and investment. The gains, however, have led to an increased pressure on management level personnel. The main objective of this research was to examine the factors affecting job satisfaction among management level employees in general aviation industry in Kenya. Specifically, the research examined the levels of job satisfaction among management employees, analysed factors affecting management level employees and challenges facing management level employees. Two- factor theory, ability motivation opportunity theory, theory of action acted as the guide and anchoring theories for the research. The research adopted a case study design and the tool used for data collected was a self-administering questionnaire. The collected data was analysed using descriptive and inferential analysis and findings of the research were presented on tables. The findings indicated that employee welfare, psychological contracts, work policies, in this order, have a significant impact on job satisfaction levels among management employees,a highly regulated work environment has no impact. The research recommended a review of the corporate human resource policies to provide guidelines on how to inspire, speak and listen to the employees. Further recommendation of the research was to break down company objectives into measurable targets for the management employees to be able to measure performance.