Public Procurement Practices and Service Delivery Among Development Projects Implemented by County Government of Machakos, Kenya

Abstract

The study's goal was to ascertain how public procurement processes affected service delivery for development projects carried out by the Kenyan county government of Machakos. The study specifically identified the public procurement procedures frequently employed in development projects carried out by the County Government of Machakos, Kenya, as well as the consequences of such practices on service delivery in those projects. The study used a case study research approach, and department heads in the Kenyan county government of Machakos provided the data. Interviewing was used to gather the data, and content analysis was used to analyze the data. According to the study, public procurement procedures were in place in all of the county government of Machakos's departments, including those responsible for housing and urban development, public service, quality management, social welfare, energy and electrification, ICT, health and emergency services, , skills training, finance, and education as well as sports, culture, youth, and tourism. Moreover, customer orientations, strategic buyer and supplier partnership, supplier training, reverse logistics, efficient tendering procedures, procurement planning, and knowledge management are a few of the public procurement techniques that were implemented in these departments. According to the study's findings, public procurement policies encouraged the service delivery of development projects carried out by the Kenyan county government of Machakos. The research proposed that in order to improve the efficiency of their service delivery across various projects, the County Governments in Machakos should employ public procurement techniques related with excellent contract management, adoption of e- procurement, timely delivery, and public engagement